Rock-solid operation for your e-commerce.
Control your operations with Salesforce.
The Growing e-commerce Dilemma
As they develop, most e-commerce businesses find their technology platform become an issue rather than a facilitator of success. CEOs have the vision of growing into a scalable profit-driven operation with repeatable workflows and processes that allow delegation as well as consistency in service quality. Building a completely customized CRM / ERP is a massive undertaking with no obvious path.
Our team promotes client success by providing a clear proposal that summarizes business needs and key milestones through established frameworks to ensure alignment of your vision with the operation. Taking into account your day-to-day challenges, providing solutions and strategies for your sales, customer service, and logistic teams. To get to the next level, you must have a robust infrastructure in place to support your team's success.
4 Keys to Customer Success When implementing your e-commerce infrastructure
1. Clear Deliverables and Timeline
Proactive communication in case of scope change or risk.
2. Dependable Project Budget
Accurate estimates and timelines, through billing control and budget management.
3. Straight Forward Support
Honest, upfront, and quick response including a ticketing tool for traceability and status
4. Clear Documentation
Document business process and technical documentation for source code management.
Are Your E-commerce Operations Solid?
If you are looking for growth – your processes and internal IT structure must be aligned with your expected long-term vision and operation. Our customer experience success team works side to side with you to create and unify automations and technology tools to set a solid foundation.
Multiple Tools Working As One. Let’s Bundle.
Straight Forward Support
No bullshit; champion support: clear deliverables and issue management.
Salesforce as a unifying platform
No. 1 CRM in the world. Unified platform artificial intelligence, app development, single source of truth. Connect sales, services, marketing, e-commerce, IT, and personalize the experience. Generate value in a short time.
Easy integrations
Easy implementation with high ROI, scalable and flexible, integrate accounting tools like QuickBooks, marketing including Google Ads and Facebook ads; project management such as Monday, Trello, or Jira.
Automate everything:
Enjoy the extra time, your team will love you for reducing the workload, mistake-proof everything.
How we can help.
Have a tightly coordinated sales team
By using Salesforce we can unify inboxes from your team into CRM records to keep accountability and visibility. Providing governance over your sales team.
Standardize customer support and lead communication
Increase customer satisfaction and reduce the average response time to your clients by using email and PDF quote templates, which integrate all the way through your process, including suppliers and accounting.
Implement KPIs for your e-commerce process
Measure procurement, logistics, quality, and sales performance. Use custom-built dashboards to visualize the performance of your company day to day.
Did you know that e-commerces are losing money by not automating?
By not taking advantage of technology, you lose the opportunity to use your team for what’s actually needed, stopping them from doing repetitive tasks and adding no value to your business.